Terms and Conditions

Acceptance of Terms

By accessing or using the website at ranchocucamongadeckandfence.com (the "Site"), or by engaging Rancho Cucamonga Deck & Fence ("we," "our," or "us") for any service, you agree to be bound by these Terms and Conditions. If you do not agree, do not use the Site or engage our services.

These terms apply to all visitors to the Site and to all customers who enter into a service agreement with us. We reserve the right to update these terms at any time. The current version will always be posted on this page with an updated effective date. Your continued use of the Site or services after any change constitutes your acceptance of the updated terms.

Description of Services

Rancho Cucamonga Deck & Fence provides residential deck construction, fence installation, and related outdoor structure services in Rancho Cucamonga, CA and surrounding communities. Services may include, but are not limited to:

• Custom deck design and construction
• Composite and wood deck installation
• Deck repair, replacement, staining, and sealing
• Fence and privacy fence installation
• Pergolas, patio covers, and outdoor structures
• Pool deck construction
• Deck railing installation

The specific scope of services for your project will be defined in a written contract or estimate provided to you before work begins. No work will start without a signed agreement.

Estimates and Pricing

We provide written estimates at no charge following an on-site consultation. An estimate is a good-faith projection of the total cost based on the information available at the time it is prepared. Estimates are not binding contracts. A separate written contract - signed by both parties - governs the actual scope, price, and terms of any project.

Estimates may be subject to revision if:

• Hidden conditions are discovered after work begins (for example, rotted framing beneath a deck surface or unstable soil requiring deeper footings)
• The project scope changes at your request after signing
• Material prices change significantly between the estimate date and project start due to supply chain conditions outside our control

We will notify you in writing of any necessary changes to the original price before performing additional work. You have the right to approve or decline scope changes in writing.

Scheduling and Cancellation

Project start dates are scheduled after a signed contract and any required deposit are received. Start dates are estimates and may shift due to weather, permit timelines, HOA review processes, material availability, or other factors outside our control. We will communicate any significant changes to your schedule as promptly as possible.

If you need to cancel a project after signing a contract, the following applies:

• Cancellations made before any materials have been ordered or work has begun may result in a full or partial refund of any deposit, depending on costs already incurred.
• Cancellations made after materials have been ordered or work has begun will result in charges for materials procured and labor performed up to the cancellation date.

We reserve the right to reschedule or cancel a project due to unsafe site conditions, extreme weather, or circumstances beyond our reasonable control. In such cases, we will work with you to identify a new start date.

Payment Terms

Payment terms are specified in the written contract for each project. In general:

• A deposit may be required before work begins to cover materials and scheduling.
• Progress payments may be required at agreed milestones during the project.
• Final payment is due upon project completion and your acceptance of the work.

Late payments may be subject to a late fee as specified in your contract. We reserve the right to suspend work on a project if payment milestones are not met. Unpaid balances may be subject to collection action, including the filing of a mechanics lien on the property in accordance with California law.

Permits and Regulatory Compliance

For projects that require a building permit under California law or local ordinance, we will handle the permit application as part of the project. Permit fees are typically included in your written estimate. You are responsible for disclosing any HOA requirements, deed restrictions, or easements that may affect the project. We are not liable for delays or additional costs arising from HOA review processes, permit hold times, or undisclosed property restrictions.

Warranty and Workmanship

We warrant our workmanship against defects in construction for a period specified in your written contract. This warranty covers failures resulting from our installation - it does not cover:

• Normal wear and tear from regular use
• Damage caused by weather events, including but not limited to high winds, flooding, or fire
• Damage caused by misuse, alterations, or work performed by others after project completion
• Natural movement, checking, or weathering of wood materials

Material warranties are provided by the respective manufacturers and are separate from our workmanship warranty. We will assist you in understanding and registering applicable manufacturer warranties for your materials.

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

Limitation of Liability

To the fullest extent permitted by California law, our total liability to you for any claim arising from our services or the use of the Site - whether based in contract, tort, or any other theory - is limited to the amount you paid us for the specific service giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of income, or property damage not directly caused by our negligence. Some states do not allow the exclusion of certain damages, so this limitation may not apply to you in full.

Dispute Resolution

If a dispute arises between you and Rancho Cucamonga Deck & Fence, we ask that you contact us first at team@ranchocucamongadeckandfence.com so we have the opportunity to resolve the issue directly. Most concerns can be addressed quickly through direct communication.

If direct resolution is not possible, disputes arising from a service contract will be subject to binding arbitration in Rancho Cucamonga, California, under the rules of the American Arbitration Association, unless the amount in dispute falls within the jurisdiction of the California small claims court. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal proceedings that are not subject to arbitration under these terms will be brought exclusively in the state or federal courts located in San Bernardino County, California.

Modifications to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes take effect when posted to the Site with an updated effective date. If you have an active service contract with us, the terms in effect at the time you signed your contract govern that project - updated terms apply only to new engagements.

Questions About These Terms

If you have questions about these Terms and Conditions, contact us: